FREQUENTLY ASKED QUESTIONS

How are all the goods on your website delivered?
We deliver all our hardware and software items thru Australia Post Registered Parcel. You will need to sign on delivery.
How soon do I receive my delivery?

Within in 1-3 business days via registered post.

Is ordering online from directsoftwareoutlet.com safe?
Yes. Our website is 128-bit SSL encrypted throughout the entire website. This is industry standard for secure online ordering. Always make sure to look for the green URL bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page.

The payments are conducted through PAYPAL’s secure & encrypted e-commerce checkout system (if you notice the change in URL in checkout). Your purchase transaction data is stored by PAYPAL only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For more information visit http://www.stripe.com
What is DIGITAL DOWNLOAD?
A digital download is software which you can purchase and download without a physical copy. Digital downloads are emailed to your nominated email address and stored in your account. Digital downloads are sent with an official download link from the Microsoft Servers and with a Microsoft license key.
Is your software legitimate?
All software is 100% legitimate and is covered by our company’s guarantee.
How do I uninstall old versions of software?
You will need to go into your computers control panel and programs list, locate the old versions of the software and uninstall. However, in rare cases the software cannot be completely uninstalled an official fixer tool or further instructions will be sent on how to completely uninstall old software. If you need any help our team is more than willing to help. Get in touch is with us via phone or email.
How can I be sure that my copy of Microsoft software is legitimate?
We encourage all our customer to redeem and register their email address with their Microsoft Office Product key via Microsoft online or telephone activation with MS directly.
Are the software’s on this website full versions?
Yes, we sell only full versions of software.
When will I receive the purchased software?
All software is delivered digitally. This means right after purchase you will be provided with a Microsoft key and download link. Please allow up to 24 hours to receive the product however in the majority of cases the software will be delivered within 5 hours.
Do I need to create an account to purchase?
No creating an account is optional. You may checkout as a guest also.
What if I cannot find any info about recent order?
After successful payment, you will receive payment confirmation email. NOTE: Some people have trouble receiving our e-mails because automated messages often end up in spam or junk folders or are blocked by ISP’s. In that case, please try to check the SPAM, BULK folders, etc. in your email-box.
What if something goes wrong? Will, I be able to get a refund?
In the case of unsolvable problems with a software and if our support team will be unable to help, you can get a refund or replacement software
How can you sell the software at such low prices?
We work with large volumes from our suppliers to get the lowest rate possible and can afford to offer our valued customers with greater software discount.
Are there any additional charges for software?
No all software’s are one-time payment only and for permanent use.
What currency is on your website?
AUD Australian dollar. All international orders will be converted to their local currency automatically at normal rates.
Can I buy 1 (one) licensed software and install on multiple computer
OEM and Retail software licenses are generally designed to install and activate on 1(one) computer only, unless you have purchased a multi-license.
Will, I be able to get technical support?
We will help you to download, install and activate purchased program, but we cannot teach you how to use purchased product.
Can I re-install the software to another machine should my operating system crashed or computer hardware failed?
OEM and Retail software licenses will allow activation on 1(one) machine only.
How to determine what type (32-bit or 64-bit) of software will work on my computer?
Following these steps on a Windows operating system, you can determine whether your computer is 32-bit or 64-bit:

1. Open the System Information
Open the Start menu, and click on Programs -> Accessories -> System Tools -> System Information

2. Look in the System Summary
The System Information tool will display detailed information about your Windows operating system.
Once opened it will show the “System Summary” it’s an overview of your computer and operating system.

3. Look for the System Type Item
On the right-hand side of the window you will see a list of items. Look for the item called “System Type”.
The value of this item will tell you whether your computer is 32-bit or 64-bit:
x86-based PC: It’s a 32-bit computer.
x64-based PC: It’s a 64-bit computer.

Now you know what system you have and can make the correct choice.
Can I order DVD/CD disc of the software I purchased?
Here at directsoftwareoutlet.com we rely on fast and efficient digital delivery service. This means no waiting for the disc to be delivered via post or registered mail. You can download the software and store in digital media of your preference (ex. USB Stick, DVD, external HDD, etc.). However, in some cases this may be difficult for the less tech savvy where the client is unable to do so on his/her own we can opt to send out a disk for a small fee of $7.50 AUD or a USB for $17.50 AUD.
What is an ISO / DMG disc image?
An ISO or DMG disc image is an archive file of an exact optical disc. The disc image contains every written sector of an optical disc including the file system. ISO are often use in PC or Windows Operating system and DMG are commonly used in Mac. Is Windows Vista upgradable to Windows 7, 8 or 10? It is very possible to upgrade

Windows Vista to later Microsoft Windows editions. Although this will require “Clean” or “Parallel Installation” then selecting Custom-Install process. Please refer to your machines hardware specification.
Can you supply software in volume or bulk orders?
Purchases requiring big volumes can be arranged by contacting us directly via Email, Live Chat, or phone. Provide us your contact information so we may send you a proper quotation of your product of interest.
When items go out of stock, how long does it take for you to get new items in?
We strive to keep the volume of our inventory sufficient. In events that we ran out of stock for a particular software, we will try our very best to inform our customers immediately and re-supply our stock to fulfil the order commitment.